Refund policy

 

Return & Refund Policy

Thank you for shopping with us at Reussite Glow Nest. We want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • It must be in the original packaging

  • You must provide proof of purchase (order confirmation or receipt)

Items that are damaged due to misuse or not in original condition may not be accepted.

2. Non-Returnable Items

We do not accept returns for:

  • Items marked as final sale

  • Gift cards

  • Custom or personalized products

  • Items returned after 30 days of delivery

3. Return Process

To start a return, please contact us at:

Email: info@facelessreussitedigital.com

Include your:

  • Order number

  • Reason for return

  • Photos of the item (if damaged or defective)

Once approved, we will provide return instructions.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • It may take 5–10 business days for the refund to appear, depending on your bank or payment provider

Shipping costs are non-refundable unless the item arrived damaged or incorrect.

5. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with clear photos. We will replace the item or issue a refund at no extra cost.

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your credit card company (processing time may vary)

  • Then contact your bank

If you still have not received your refund, please contact us at info@facelessreussitedigital.com

7. Shipping Returns

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service.

8. Contact Us

If you have any questions about returns or refunds, contact us:

Email: info@facelessreussitedigital.com